Your Privacy.
Protected.

01

Scope of This Policy

This Privacy Policy applies to information collected through ekinsgarage.com and the online services Ekins Garage makes available through the website. It applies when you browse the site, submit a project or general inquiry, purchase products, create or use a customer account if that feature is enabled, communicate with us, or otherwise interact with the website.

This policy does not control the independent privacy practices of third parties whose websites, services, or platforms may be linked to or integrated with our site.

02

Information We Collect

Depending on how you use the website, we may collect the following categories of information:

• Contact information: name, email address, telephone number, mailing address, and information included in your messages.
• Project inquiry information: vehicle year, make and model, project type, estimated budget if voluntarily supplied, requested services, photographs or documents you choose to provide, and other project details.
• Order information: products ordered, order date, order value, billing and shipping addresses, email address, phone number, delivery information, account information, and order notes.
• Payment-related information: payment method, transaction status, billing details, and information needed by our payment processor to complete or support a transaction. Ekins Garage does not intend to store complete payment-card numbers on its own website systems.
• Technical and usage information: IP address, browser type, device information, referring page, pages viewed, approximate location derived from IP address, and interaction data collected through cookies and analytics tools.
• Communications: emails, customer-service requests, form submissions, and other communications with Ekins Garage.

Please do not submit sensitive personal information—such as Social Security numbers, government identification numbers, medical information, or financial account credentials—through our general contact forms.

03

How We Use Information

We may use personal information to:

• Respond to inquiries and communicate about potential automotive projects.
• Review project details, schedule consultations, and prepare estimates or proposals.
• Process, fulfill, ship, manage, and support online orders.
• Process payments, refunds, chargebacks, and fraud-prevention checks.
• Maintain customer accounts, order histories, and business records.
• Provide customer service and respond to questions or complaints.
• Operate, secure, diagnose, maintain, and improve the website.
• Understand website traffic and how visitors use the site.
• Prevent abuse, fraudulent transactions, spam, and security incidents.
• Comply with tax, accounting, legal, regulatory, and contractual obligations.
• Send marketing communications when permitted by law and when you have not opted out.

04

WooCommerce Orders & Stripe Payments

Our online store is operated using WooCommerce. When you place an order, WooCommerce may store the information necessary to manage that order, including the products ordered, order date, your name, email address, telephone number, billing and shipping addresses, order notes, and a record of the payment method used.

Online payments may be processed by Stripe. Information required to process or support a payment—such as the purchase amount and billing information—is transmitted to Stripe. Stripe independently processes payment and fraud-prevention information according to its own privacy practices. Ekins Garage generally receives transaction confirmation and information needed to fulfill and support the order rather than a complete payment-card number.

05

Contact Forms & Project Inquiries

Our pages may be created or managed using Elementor, and contact or project inquiry forms may be delivered through FormSubmit or similar form-delivery services. When you submit a form, the information you enter is transmitted so that Ekins Garage can receive and respond to your message.

Form submissions may include your name, email address, telephone number, vehicle information, selected project type, estimated budget if supplied, message content, and technical information used for security or spam prevention. The submission may be sent to our business email account and may also pass through the applicable form-delivery provider.

06

Cookies & Google Analytics

Our website may use cookies, local storage, pixels, and similar technologies. Some are necessary for functions such as shopping carts, checkout, account access, security, and site preferences. Others may help us understand site traffic and performance.

We use Google Analytics to understand how visitors find and use the website. Google Analytics may collect information such as pages viewed, session duration, browser and device information, referring sources, approximate location, and IP-related information. Google processes this information under its own privacy terms and settings.

You can manage or block cookies through your browser settings. Blocking necessary cookies may affect shopping-cart, checkout, login, video, or other website functions. Where required, we may provide a cookie-consent control.

07

Embedded YouTube Content

Our website may display videos embedded from YouTube. When a page containing an embedded video loads or when you interact with the video, YouTube and Google may receive device, usage, cookie, account, or interaction information according to their own policies.

Where practical, we may use YouTube's privacy-enhanced embed mode. Privacy-enhanced mode is designed to limit the use of an embedded-video view for personalization until the visitor interacts with the player, but YouTube may still process information necessary to provide the video and related functionality.

08

How We Share Information

Ekins Garage does not sell or rent personal information. We may disclose information only as reasonably necessary for business operations, transactions, safety, and legal compliance, including to:

• Website, hosting, security, email, form-delivery, and technical service providers.
• WooCommerce-related plugins or services used to operate the online store.
• Stripe and other payment or fraud-prevention providers.
• Shipping carriers and fulfillment providers needed to deliver orders.
• Google Analytics, YouTube, and other analytics or embedded-content providers.
• Professional advisers, accountants, insurers, auditors, and legal counsel.
• Government authorities, courts, law enforcement, or regulators when disclosure is required or permitted by law.
• A buyer, successor, or adviser in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

09

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including completing orders, responding to inquiries, maintaining project and customer records, providing warranties or support, preventing fraud, resolving disputes, enforcing agreements, and complying with accounting, tax, insurance, and legal obligations.

Retention periods vary according to the type of information and the reason it was collected. We may retain certain transaction and business records even after an account is closed or a deletion request is made when continued retention is required or permitted by law.

10

Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information. These may include encrypted website connections, access controls, reputable payment processing, software updates, spam controls, and restricted access to business records.

No website, transmission method, or storage system can be guaranteed to be completely secure. You should use unique passwords, protect account credentials, and contact us promptly if you suspect unauthorized activity involving an Ekins Garage transaction or account.

11

Your Privacy Choices & Rights

Depending on your location and applicable law, you may have the right to request access to personal information, correction of inaccurate information, deletion of eligible information, a copy of certain information, or information about how personal data is used or disclosed.

You may opt out of promotional emails by using the unsubscribe method in the message or contacting us. Transactional messages concerning orders, payments, project inquiries, account security, or customer support may still be sent when necessary.

We may need to verify your identity before completing a privacy request. Some information may be excluded from a request when retention or disclosure is required or permitted by law.

12

Children's Privacy

The Ekins Garage website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has submitted personal information, please contact us so we can review and address the matter.

13

Third-Party Links & Services

The website may contain links to third-party websites, social-media profiles, payment services, embedded content, or other platforms. Those third parties operate under their own terms and privacy policies. Ekins Garage is not responsible for the privacy, security, accuracy, or content of third-party services.

14

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website, technology, vendors, or legal obligations. The revised policy will be posted on this page with an updated “Last Updated” date. Your continued use of the website after an update is subject to the revised policy to the extent permitted by law.

15

Contact Ekins Garage

To ask a privacy question or submit a privacy request, contact us using the information below. Please provide enough detail for us to understand the request, but do not send sensitive payment-card or identification information by ordinary email.

• Business: Ekins Garage
• Address: 6778 Navigator Drive, Suite H, West Jordan, Utah 84084
• Phone: 435-840-3275
• Email: ekinsgarage@gmail.com